These are the standard terms behind every quote. Your quote and proforma invoice always state the exact terms for your order; where they differ, the quote applies.
Incoterms® 2020 we offer
We quote four terms. The named place is set in each quote, because products come from factories in different regions.
| Term | We deliver when… | Main freight | Import duties & VAT | Good for |
|---|---|---|---|---|
| FCA Free Carrier | Goods are handed to your carrier at the agreed place | You | You | Buyers with their own forwarder, any transport mode |
| FOB Free On Board | Goods are on board the vessel at the port of loading | You | You | Experienced importers shipping by sea |
| DAP Delivered at Place | Goods arrive at your destination, ready for unloading | We | You | Buyers who want delivery but clear customs themselves |
| DDP Delivered Duty Paid | Goods arrive at your address with duties and import VAT paid | We | We | First-time importers who want one all-in price |
FOB is for sea freight only; for air, road or express we quote FCA instead. DDP is offered where a reliable forwarder can act as importer of record; otherwise we suggest DAP.
Payment
- Bulk orders that need production: 30% deposit before production, 70% balance before shipment, after you have seen the inspection photos.
- Small orders from stock that need no production, such as 100 to 200 pieces: 100% payment in advance.
- Samples: payment in full in advance.
- OEM, branded and custom orders: 30% deposit before production, 70% balance before shipment.
- Your quote and proforma invoice state the terms for your order.
We accept bank transfer (T/T). Please pay only after you receive your proforma invoice. Prices are in US dollars unless your quote says otherwise. Bank charges outside China are for the buyer's account.
Price validity
Quotes are valid for 15 days. Before the deposit is paid, prices may be adjusted for major changes in raw-material costs or exchange rates.
Quantity and lead time
- Minimum order quantities are shown on each product. Some products are sold in full cartons only.
- Production tolerance is ±3%; you are invoiced for the quantity actually shipped.
- Lead time starts when we receive both the deposit and your approval of the sample or artwork. Chinese public holidays are added.
Quality and claims
- The approved sample is the quality reference for your order.
- We inspect the goods before shipment, as part of our service.
- Report any problem within 15 days of arrival, with photos or video. We ship a replacement with your next order.
Compliance
You are responsible for the import rules, labelling and certification required in your country, unless we agree otherwise in writing. Product certificates are listed on product pages or available on request.
The full terms of sale apply to every order. Read the shipping guide for transport options and documents.