Our team inspects every order before it leaves China, as part of our service, and you see the results.
How we check your order
- Golden sample: the sample you approve is the reference for the whole order. We keep one sealed sample, and so do you.
- Materials: before production starts, materials, colours and packaging are checked against the approved sample.
- During production: the first finished pieces are inspected, so a problem is caught early, not at the end.
- Before shipping: a final random inspection to AQL (ISO 2859-1, usually 2.5 for major and 4.0 for minor defects): appearance, size, function, labels, cartons and shipping marks.
- Photos and video: you receive the inspection report with photos or video before you pay the balance.
If something is wrong
Report it within 15 days of arrival with photos or video. We ship a replacement with your next order, as set out in our terms of sale.